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COVID-19 Risk Reduction and Response

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Regional Health Command Europe COVID-19 Information 

The information below provides details on screening process and status of specific clinics and departments during the COVID-19 outbreak.

Latest Guidance 3/24/20

All appointments associated with readiness will now be conducted virtually or telephonically. It is imperative Soldiers ensure their phone numbers are up to date in the system. The Vicenza staff is calling each Soldier at least 10 minutes before their scheduled appointment to conduct the virtual appointment.

Birth Control: Beginning March 30, there will be no more birth control (Nexplanon, IUD) procedures conducted.

Pharmacy: Beginning March 30, the clinic will be moving to drive-through pharmacy operations, in order to promote social distancing.

Vaccinations: Effective immediately, all vaccines for adults will be offered on a case-by-case basis and by appointment only.

Optometry: the Optometry Clinic is only offering acute appointments at this time, even for readiness.

Acute Respiratory Clinic 3/24/20 Update

Patients who contact the call center (314-636-9000 or 39 0444 61 9000) with fever (subjective or objective) and signs of respiratory illness (cough, difficulty breathing, sore throat, etc.) are scheduled for an appointment with the Acute Respiratory Clinic. The clinic will perform rapid tests for influenza and/or strep throat depending on the presenting symptoms, because these illnesses can present with similar symptoms to COVID-19. If the patient is diagnosed with influenza or another condition by rapid diagnostic test and that diagnosis fully explains all of their symptoms, there will be no test for COVID-19. If the patient tests negative for those other conditions, they will be swabbed for COVID-19. 

CHANGES TO HOURS OF OPERATION:  M-F 8:00 a.m. - 11:00 a.m.

CHANGES TO APPOINTMENTS: Acute appointments only, If questioning rather condition is acute please call DSN 314-636-9000 / CIV +39 0444 61 9000 option #7.

CHANGES TO SERVICE CAPABILITIES: After 16:30 p.m. and on weekends/holidays option #1 will give you the Nurse Advice Line who would also assist you in determining if an appointment is required.

Effective immediately, in an effort to focus on resources and staff on reducing the risk of COVID-19, no patients with respiratory illness (sick) will be allowed in the clinic. Please read further changes to operations below:


Need a prescription

  • Please send someone else in your place to pick up any non-controlled medication with a photo of the front and back of your ID card (photos on phone are fine)

Have an appointment

  • Please call the Appointment Line to reschedule your appointment

We will continue to see the following types of acute appointments

  • Non-musculoskeletal injuries
    • Musculoskeletal injuries will be reviewed and managed in Physical Therapy
  • Non-respiratory illnesses
  • Service member readiness needs that require the PCM

Wellness visits

Well-child appointments for children under 24 months

  • Exceptions: We will reschedule all 9-month 18-month well-child visits at this time
  • Exceptions: We will not offer CYS/Sport physicals

Newborn visits with RN within 72 hours of hospital discharge

  • Minor procedures such as wound care
Clinic/Department Information

Acute Respiratory Clinic
CHANGES TO HOURS OF OPERATION:  Monday-Friday, 8 a.m. - 11 a.m.

CHANGES TO APPOINTMENTS: We are only taking acute appointments. For questions about whether your condition is acute, please call DSN 314-636-9000 / CIV +39 0444-61-9000, option #7.

CHANGES TO SERVICE CAPABILITIES: After 4:30 p.m. and on weekends/holidays: option #1 will give you the Nurse Advice Line who can also assist you in determining if an appointment is required.

Rehabilitation Clinic (Physical Therapy/Occupational Therapy/Orthopedics):
Seeing both routine and acute patients; have virtual and in-person capabilities.

Dermatology Clinic
Available on-call only for acute rashes, lacerations, wound sutures, etc.

Optometry Clinic
Only available for acute appointments for urgent/emergent eye injuries only.

TBI Clinic
Open for acute TBI cases only (Located in Primary Care Clinic).

Behavioral Health Clinic
Available for acute appointments for service member readiness and urgent/emergent needs. Routine managed appointments will be virtually.

Nutrition Clinic
On-call only

Walk-in service hours are Monday-Friday: 8 a.m. – noon.

No changes in operations

Monday-Friday: 8 a.m. – noon and 1 p.m. – 5 p.m., closed on federal holidays. 


OB/GYN Operations at San Bortolo Hospital 3/24/20 Update
  • Patient Liaison's assistance could be reached at 99 0444 75 3300
  • Expecting mothers must wear a mask to their appointments.
  • Husbands will remain outside the hospital (not in waiting room).
  • Strongly advise no children (stay with escort outside the hospital).
  • During delivery, husband is not allowed in the room.
  • The OB/GYN U.S. Clinic at San Bortolo is operational Monday - Thursday from 8 a.m. to 3 p.m.
  • Friday is usually reserved for performing scheduled OB ultrasound studies.
  • Appointments have been reduced to prevent any potential exposure.