The information below provides details on screening process and status of specific clinics and departments during the COVID-19 outbreak.
All appointments associated with readiness will now be conducted virtually or telephonically. It is imperative Soldiers ensure their phone numbers are up to date in the system. The Vicenza staff is calling each Soldier at least 10 minutes before their scheduled appointment to conduct the virtual appointment.
Birth Control: Beginning March 30, there will be no more birth control (Nexplanon, IUD) procedures conducted.
Pharmacy: Beginning March 30, the clinic will be moving to drive-through pharmacy operations, in order to promote social distancing.
Vaccinations: Effective immediately, all vaccines for adults will be offered on a case-by-case basis and by appointment only.
Optometry: the Optometry Clinic is only offering acute appointments at this time, even for readiness.
Patients who contact the call center (314-636-9000 or 39 0444 61 9000) with fever (subjective or objective) and signs of respiratory illness (cough, difficulty breathing, sore throat, etc.) are scheduled for an appointment with the Acute Respiratory Clinic. The clinic will perform rapid tests for influenza and/or strep throat depending on the presenting symptoms, because these illnesses can present with similar symptoms to COVID-19. If the patient is diagnosed with influenza or another condition by rapid diagnostic test and that diagnosis fully explains all of their symptoms, there will be no test for COVID-19. If the patient tests negative for those other conditions, they will be swabbed for COVID-19.
CHANGES TO HOURS OF OPERATION: M-F 8:00 a.m. - 11:00 a.m.
CHANGES TO APPOINTMENTS: Acute appointments only, If questioning rather condition is acute please call DSN 314-636-9000 / CIV +39 0444 61 9000 option #7.
CHANGES TO SERVICE CAPABILITIES: After 16:30 p.m. and on weekends/holidays option #1 will give you the Nurse Advice Line who would also assist you in determining if an appointment is required.
Effective immediately, in an effort to focus on resources and staff on reducing the risk of COVID-19, no patients with respiratory illness (sick) will be allowed in the clinic. Please read further changes to operations below:
Need a prescription
Have an appointment
We will continue to see the following types of acute appointments
Well-child appointments for children under 24 months
Newborn visits with RN within 72 hours of hospital discharge
Acute Respiratory Clinic
CHANGES TO HOURS OF OPERATION: Monday-Friday, 8 a.m. - 11 a.m.
CHANGES TO APPOINTMENTS: We are only taking acute appointments. For questions about whether your condition is acute, please call DSN 314-636-9000 / CIV +39 0444-61-9000, option #7.
CHANGES TO SERVICE CAPABILITIES: After 4:30 p.m. and on weekends/holidays: option #1 will give you the Nurse Advice Line who can also assist you in determining if an appointment is required.
Rehabilitation Clinic (Physical Therapy/Occupational Therapy/Orthopedics):
Seeing both routine and acute patients; have virtual and in-person capabilities.
Available on-call only for acute rashes, lacerations, wound sutures, etc.
Only available for acute appointments for urgent/emergent eye injuries only.
Open for acute TBI cases only (Located in Primary Care Clinic).
Behavioral Health Clinic
Available for acute appointments for service member readiness and urgent/emergent needs. Routine managed appointments will be virtually.
Walk-in service hours are Monday-Friday: 8 a.m. – noon.
No changes in operations
Monday-Friday: 8 a.m. – noon and 1 p.m. – 5 p.m., closed on federal holidays.