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Medical Service Accounts

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What is the Third Party Collection Program?

Patient Categories

What is Medical Service Accounts?

The MSA function consists of billing and collecting funds for medical and dental services, including elective cosmetic surgery procedures, from:

  • DoD Beneficiaries, where applicable
  • Civilian emergency patients
  • Other patients authorized treatment in MTFs

MSA provides a complete and reliable financial record of transactions including collections control, accounts receivable, and deposits.

Who is an MSA/Pay Patient?

  • Department of the Army Civilian
  • Department of the Air Force Civilian
  • Department of Defense Dependent Schools (DoDDS) Employee
  • Army and Air Force Exchange Services (AAFES) Employee
  • Non-Appropriated Fund (NAF) Employee
  • U.S. Contract Employee
  • Authorized Foreign Military Member/Civilian
  • A Command Sponsored Family Member of any of the Above

How are you billed?

You are responsible for the entire balance of your medical bill; however, as a courtesy we can file your claim with your insurance carrier under our Pay Patient Direct Billing Program (PPDBP). Under the PPDBP, we collect your insurance information, file a claim on your behalf, and bill your sponsor for any unpaid balances. Download the DD Form 2569 Record of Other Health Insurance.

What are your responsibilities?

  • Keep us informed of any demographic changes
  • Keep us informed of changes in your insurance information
  • Immediately follow up with
    • Us for any questionable charges
    • Your clinic for any questionable service
  • Pay your bills promptly. Invoices mailed to you are due within 30 days off billing.


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