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Contact UBO

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When contacting us you will need to have the following information prepared:

  • Your bill(s) which have the I&R number (starting with G), Patient IEN, and dates of service.
  • EOB (Explanation of benefits) if you have received one from your insurance company, and any other information you received when contacting them.

Telephonic appointments are available on Thursdays between the hours of 0800 and 1400 in 30 minute increments, to discuss cases that require additional time or research while on the phone. If you have 4 or more accounts that you would like to discuss with us please set up a telephonic appointment. To do so you may call us during normal business hours, or email us using the following instructions:

  • In subject line type TELEPHONE APPOINTMENT
  • In the body of the email state your full name, the account numbers, dates of service, the response you received when calling your insurance, and your concern.
  • Please contact your insurance company FIRST before contacting us.
  • Tell us what Thursday (date) and time range you would like an appointment for and we will do our best to accommodate you. Remember appointments are available Thursdays 0800-1400.
  • Send your email to: usarmy.sembach.medcom-ermc.mbx.ermc-eubo@mail.mil

UNIT 33104
APO, AE 09180
Call us at:
DSN:  (314) 590-7400
Civilian: 49-6371-9464-7400
Stateside: 011-49-6371-9464-7400

Email Address:


Office Hours:

Monday - Wednesday 8 AM - 2 PM (0800 - 1400)
Thursdays : Telephonic Appointments Only
We are closed Fridays for Department Training
We are closed on U.S. Federal Holidays

Office Location:

Landstuhl Post, Building 3700, 4th Floor Room 420A