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Click here for COVID-19 impact to clinic hours, services and screening capabilities

The SHAPE Healthcare Facility is located on the SHAPE Base Support Group Garrison approximately 40 miles south of Brussels in the town of Casteau, Belgium. SHAPE is an international, joint community composed of multiple US military commands, and is the Headquarters of Allied Command Operations, commanded by the Supreme Allied Commander Europe. This strategic international joint environment makes the SHF one of the most uniquely different clinics in the Army inventory. The NATO healthcare mission has belonged to the US Army since the 196th Station Hospital was assigned to Paris, France in 1955.  Additionally, the SHF provides regional support to the BENELUX region (Belgium, the Netherlands and Luxembourg) as needed.

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Online Appointments

Clinic Phone Numbers
Appointment Line Phone Number: (314) 423-5886 / 065-44-5886
Front Desk Phone Civilian: N/A
Front Desk Phone DSN: N/A

Mailing Address
SHAPE Healthcare Facility
Unit 21414
CMR 450 Box 3530
APO AE 09705

GPS Address
Rue D’Oslo Bldg 401
Mons, BE 7010

Hours of Operation for the SHAPE Healthcare Facility
Mondays, Tuesdays, Wednesdays, Fridays - 8 a.m. to 5 p.m.
Thursdays - 9 a.m. to 5 p.m.

3rd Thursday of the month - 1 p.m. to 5 p.m.

SHAPE Holidays 8 a.m. to 10 a.m.
US Federal Holidays CLOSED

Hours of Operation for Primary Care ***NO SICK CALL***
Mondays, Tuesdays, Wednesdays, Fridays – 8 a.m. to 4 p.m.
Thursdays - 9 a.m. to 4 p.m. / 3rd Thursday of the month - 1 p.m. to 4 p.m.

SHAPE Holidays 8 a.m. to 10 a.m.
US Federal Holidays CLOSED

Host Nation Care Information
Ambroise Pare (the Mons city hospital) is our emergency care facility.
Call SOS International SOS for emergency referral authorization: +44 2087628008
***For urgent care (outside ER visit) of F/U after ER visit you must have authorization***

Emergency Information:
There is NO Emergency Room at the SHAPE Health Center
For emergencies, go to the nearest hospital or call the following for an ambulance:
Emergency Number DSN:
423-3333 MP Desk
Emergency Number CIV:
065-44-3333 MP Desk

Alternate Host Nation Care Hospitals
Soignies Saint Vincint
Boulevard Roosevelt 17, 7060 Soignies
Call +32 67 34 84 11

Ath Cebtre Hospilalier EpiCURA
Rue Maria Thomée 1, 7800 Ath, Belgium
Call +32 78 15 01 70

Referral/Specialty Care
For all questions or concerns related to a referral to the local network please call COMM: 065.325324 or DSN: 566 5324. Leave a message with a full name and phone number OR email usarmy.benelux.medcom.list.referralmanagement@mail.mil.

TRICARE Overseas
TOL Patient Portal
Secure Messaging
Nurse Advice Line
Medical Billing
Interactive Customer Evaluation (ICE)


Gold Seal of Approval from The Joint Commission

This healthcare treatment facility has earned the Gold Seal of Approval from The Joint Commission, a nationally recognized healthcare accreditation organization. Click the Gold Seal to see The Joint Commission's Quality Report for Landstuhl Regional Medical Center and its outlying health clinics in Germany, Belgium and Italy.

In an effort to be as transparent as possible, This Army Health Clinic, in coordination with the Military Health System, is voluntarily making several quality and safety measures public. For U.S. civilian healthcare systems, participation is voluntary. Therefore you might not be able to find the same measures published by some state-side facilities.

To further transparency and patient engagement, the Military Health System provides prescribed aggregate statistical information concerning patient safety, quality of care, patient satisfaction, and health outcomes for health care provided under the TRICARE program at military treatment facilities.

To submit a new patient safety event or concern:

Contact The Joint Commission TJC web site: https://www.jointcommission.org/.



Transparency in Medicine
Learn more about the
program by clicking on one
of the following links:
Interactive Customer Evaluation link click here for more information from tricare on the corona virus Army Medicine icon International SOS link