Vilseck Army Health Clinic
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Pharmacy


Location:
Bldg 250

DSN Phone:
476-2004

CIV Phone:
09662-83-2004

How to fill a German Prescription:
http://ermc.amedd.army.mil/bavaria/GermanPrescriptionInstructions.pdf

Medication Refills:

If you have refills remaining of your medication
, please call the automated refill line at 06371-86-5601 or DSN: 486-5601 and follow the prompts. Your refill will be ready for pick-up the next business day after 1300. Note: Your "refill number" is the numerical portion of the numbers located on top of your name of the prescription label.

If you do not have refills remaining of your medication, please contact our appointment line at 476-2882 (or 09662-83-2882) and ask for a "telephone consult" in order to request a refill through your primary care provider. Once your request is received by your provider, they will have up to 72 hours to re-order your medication (if deemed appropriate). If your medication is re-ordered by the provider, please call the pharmacy to ensure that your order has been placed in our database. Alternatively, your provider may elect to have you schedule a regular appointment instead.

Patients on chronic medications may receive a one-time (7-day) courtesy refill at the pharmacy on select maintenance medications if you are not able to refill your medication before your scheduled appointment. Please bring your refill (medication) bottle. Examples of maintenance medications that may be refilled on a courtesy basis include: blood pressure, diabetes, high cholesterol, and thyroid medication. Please call and speak with your pharmacy representative for further details. Medications that are not refilled on a courtesy basis include: birth control pills, allergy pills, pain medication, and ALL controlled substances such as Adderall.

Note: Please contact your clinic representative to inquire about the RelayHealth program. Upon successful signup, you may contact your provider directly via email to request a refill on an expired medication. If justified, he/she may re-order your medication within 24 hours of your request (subject to local clinic protocols).

RelayHealth account:

Please contact your clinic representative to inquire about the RelayHealth program. This program allows easier communication between patients and their providers. When a patient registers for a RelayHealth online account, you will have the capability to email your doctor, pharmacist, or nurse and ask them questions. The provider will then have the capability to reply to your email with relevant information.

To sign up, you may request a registration form from your primary care team. The coordinator will then establish an online account for you which will give you email access to your health care team. One benefit of this service is that you may contact your provider directly via email to request a refill on an expired medication. If justified, he/she may re-order your medication within 24 hours of your request. This process is subject to local clinic policies.

Emergency Contraception:

Your pharmacy team supports the provision of Emergency Contraception (EC) for patients who have an urgent need for this type of medication. We offer Plan B (One-Step); it is a 1-tablet dose of hormone which is most successful, in preventing pregnancy, if taken within 72 hours of having unprotected sex. Other medications are available for EC if Plan B (One-Step) is neither available nor indicated. Your pharmacy representative will ask you to complete a form upon medication request.

EC is available for all female beneficiaries of the Tricare Network as an over-the-counter medication, which does not require a prescription, unless there are health concerns associated with providing this medication to you.

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