Vilseck Army Health Clinic
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Wounded Soldier and Family Hotline


CIV Phone:
1-800-984-8523

Tel. 1-800-984-8523 Overseas: DSN (312) 421-3700 Stateside: DSN 421-3700

Click Here to contact by email (Please make link go to usarmy.jbsa.medcom.mbx.medcom-wsf-support@mail.mil)

The purpose of the hotline is two-fold:

  • To offer wounded, injured, or ill Soldiers and their Families a way to share concerns on the quality of patient care.


  • To provide senior Army leaders with visibility on medically-related issues so they can properly allocate resources to better serve Soldiers and Families.

The hotline is an avenue to gather information about medical care as well as suggest ways we can improve our medical support systems. Staff members are available 24 hours a day, 7 days a week. In addition, the Wounded Soldier Family Hotline (WSFH) works in conjunction with the MEDCOM Medical Assistance Group (MMAG) Ombudsman Program for assistance with medical related issues. The hotline has not been established to circumvent the chain of command, but rather to give Soldiers and Family Members an additional means to resolve concerns. Any type of retribution directed towards those who use the hotline will not be tolerated.

You can use the Anonymous Concerns Form to submit your concerns to the MEDCOM Medical Assistance Group/Wounded Soldier Family Hotline.


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SERVICES
Access to Care Definitions and Standards
Ambulance
Bavarian Health District Hotline
Behavioral Health
Benefit Counseling and Debt Collection Officer (BCAC/DCAO)
Chiropractic
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Dermatology
Educational and Developmental Intervention Services
Exceptional Family Member Program
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Immunization Clinic
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Patient Administration and Records
Patient Advocacy
Patient Centered Medical Home
Patient Liaison Services
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Secure Messaging
Social Work Services
Soldier Centered Medical Home (SCMH)
Traumatic Brain Injury
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Wounded Soldier and Family Hotline