Vicenza Army Health Center
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This healthcare treatment facility has earned the Gold Seal of Approval from The Joint Commission, a nationally recognized healthcare accreditation organization. Click the Gold Seal to see The Joint Commission's Quality Report for Landstuhl Regional Medical Center and its outlying health clinics in Germany, Belgium and Italy.

The Joint Commission

In an effort to be as transparent as possible, This Army Health Clinic (U.S. Army Medical Department Activity-Bavaria), in coordination with the Military Health System, is voluntarily making several quality and safety measures public. For U.S. civilian healthcare systems, participation is voluntary. Therefore you might not be able to find the same measures published by some state-side facilities.


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TRICARE Service


Location:
US Army Health Center, Bldg 2310

DSN Phone:
636-9694/9060

CIV Phone:
0444-61-9694/9060

Hours:
Mondays -Wednesdays & Fridays:
8 a.m. - 4:30 p.m.
Thursdays:
1 p.m. - 4:30 p.m.

Please contact your TRICARE Service Center or the clinic patient advocate for any concerns/comments regarding International SOS referrals.

TRICARE SERVICE CENTER

Schedule appointment with Host Nation provider

LOCATION:Bldg 2310 (Health Center) Room: 0H 022
DSN; Tel No. 636 9060
Commercial; +39 0444 619060
Routine appointments hours:
M-W,F: 0900-1200; 1400-1600
International SOS is responsible for issuing authorizations for Active Duty and Active Duty Family Members. Typical wait time can be up to 10 working days for routine consults. Visit the TRICARE Referral Office at least 7 days after your referring appointment to ensure your authorization is ready.
Retirees and DoD Civilians do not require pre-authorization from ISOS for most consults and may visit the TRICARE Referral Office at their earliest convenience.
ASAP (Urgent) Appointments: visit the TRICARE appointment office anytime during business hours.

TRICARE Supervisor:
LOCATION: Rm OH 037
DSN Tel No. 636-9694
Commercial 0039-0444 61-9694
Hours: M-W,F 0800-1300; T 1400-1700

Services Provided:
- Beneficiary Counseling and Assistance
- Debt Collection Assistance
- Health Benefit Advisor
- Preferred Provider Coordinator

Enrollment Information:
LOCATION: Bldg 2310, near the TRICARE Office (no room number)
DSN: 636-9062; Commercial (0039)0444- 61-9062
Hours: 0730-1200; 1300-1630

TRICARE Enrollments & Registration for all Active Duty and Active Duty Family Members.
REGISTRATION: Vicenza & Aviano CHCS System
ENROLLMENT: TRICARE Overseas Prime, Plus & Standard; clearing, PCS, ETS, Retirement & Early Return of Family Member

General information provided on:
TRICARE Medical & Dental Programs, PCM Change, Traveling with TRICARE.

DOD & Contractors please register at medical Records

Complaints and grievances about care received from network providers should be sent to the TRICARE Overseas Program contractor (International SOS), or may be sent to the TRICARE Area Office for forwarding to the TRICARE contractor. Complaints and grievances can be filed by anyone, including a patient, family member, unit member, support staff or a provider.

Grievances or complaints may be submitted by email (TOPGlobalQualityAssu@internationalsos.com) or by phone (+44-20-8762-8384 option #1 or option #4). More information about the grievance process is available at: http://tricare.mil/ContactUs/FileComplaint/Grievance?sc_database=web .

Please keep our MTF aware of the submitted grievance by also contacting your patient advocate at usarmy.vicenza.medcom-ermc.list.vzhc-patient-representative@mail.mil

NOTICE OF
PRIVACY PRACTICES
Notice of Privacy Practices
SERVICES
Ambulance
Army Wellness Center
Dental Emergency
Dermatology
EDIS (Educational and Developmental Intervention Services)
Hearing Screens
Host Nation Providers
Immunizations
Laboratory
Nutrition Services
Occupational Health
Optometry
Orthopedic services
Patient Administration and Records
Patient Advocate
Patient Liaison Services
Pediatrics
Pharmacy
Physical Therapy
Preventive Medicine
Primary Care Clinic
Social Work Services and Behavioral Health
Soldier Medical Readiness
TeleHealth
Traumatic Brain Injury
TRICARE Service
USARAF Travel Clinic

 

Schedule your Appointment, see lab results and more, right now with the "Blue Button" on www.TRICAREonline.com Ensure your account is registered under AHC-Vicenza



Have a question for your medical care team? Contact them directly through www.RelayHealth.com


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