Vicenza Army Health Center
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This healthcare treatment facility has earned the Gold Seal of Approval from The Joint Commission, a nationally recognized healthcare accreditation organization. Click the Gold Seal to see The Joint Commission's Quality Report for Landstuhl Regional Medical Center and its outlying health clinics in Germany, Belgium and Italy.

The Joint Commission

In an effort to be as transparent as possible, This Army Health Clinic (U.S. Army Medical Department Activity-Bavaria), in coordination with the Military Health System, is voluntarily making several quality and safety measures public. For U.S. civilian healthcare systems, participation is voluntary. Therefore you might not be able to find the same measures published by some state-side facilities.


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Patient Administration and Records


Location:
US Army Health Center, Bldg 2310

DSN Phone:
636-9050

CIV Phone:
0444-61-9050

Hours:
Mondays - Wednesdays & Fridays:
7:30 a.m. - 4:30 p.m.

Thursdays:
12:30 p.m. - 4:30 p.m.

(MEDEVAC Office only open 12:30 p.m. - 4:30 p.m. daily)



Scope of Service:
- Patient Movement
- Custodianship of Inpatient and Outpatient Records
- Medical Records Auditing and Reporting of Medical
- Statistical Data Coding Compliance
- Management of Casualty Affairs
- Line of Duty Initiations
- 3rd Party Collections/Billing LNO Released of Medical Information/Correspondence
- Medical Evaluation Boards
- Birth Regulations Patient Eligibility
- Health Insurance Portability & Accountability Act (HIPAA)
- Admission and Dispositions (A&D)
Building:
US Army Health Center, Bldg 2310
DSN Phone:
(314) 636-9000
CIV Phone:
(001-39)0444-61-9000
Hours:
Monday through Friday
7:30 a.m. to 4:30 p.m., except for Thursdays when we are closed from 8 a.m. to 12:30 p.m. Other Info:
Scope of Service: Maintenance of inpatient and outpatient records.

Shuttle Bus to Landstuhl Regional Medical Center: For schedule, location and other questions, please contact the MEDEVAC Office at DSN 636-9053/Commercial 0444-61-9053.

- The takes about 12 hours to ride from Vicenza to LRMC and vice versa. The bus stops at least three times for patient convenience
- If space is available, people without medical appointments may also ride the clinic shuttle

Frequently Asked Questions (FAQ)

Can I pick up my spouse's medical records? Anyone over the age of 18 must sign for their own medical records.

How do I get my medical records from my last duty assignment?
We can request your records from your last duty assignment with a signed consent form.

Can I take my medical records with me when I retire or ETS?
No. You can, however, request a copy of all your medical records.
Live: YES

Medical records are now electronic and available already at your gaining station. Copies of medical records are provided to those currently stationed at this duty station. Normal processing time is 30 working days or less. To request records from USAHC-V/LRMC Medical Records Office, please download and complete DD Form 2870 which can be found at http://www.dtic.mil/whs/directives/forms/eforms/dd2870.pdf.

For those who are no longer stationed here, please contact your nearest Military Treatment Facility (MTF) to request a local copy of your medical records. All records are electronic and are available world-wide for your convenience. Each facility will use the same DD Form 2870.

For more information on locating your medical records, please call USAHC-VOutpatient Records Room at DSN 636-9050 or Commercial from the U.S. +39 0444-61-9050.

Non-Service Treatment records are retired to at the National Personnel Records Center. For assistance in obtaining retired records, go to http://www.archives.gov/veterans/military-service-records/medical-records.html for an explanation of where your outpatient medical records are located and how to obtain a copy.

If you are within three years of being treated as an inpatient at a MTF, information on your Inpatient Medical Records can be obtained from the MTF you were admitted to. They can provide you copies of your inpatient medical records. For LRMC patients, call DSN 314-590-5203 or Commercial 011-49-6371-9464-5203.

After three years, inpatient medical records are no longer kept at LRMC. They are retired to the National Personnel Records Center. To request assistance in obtaining inpatient hospital records, go to http://www.archives.gov/st-louis/military-personnel/public/active-duty-medical-records.html Under "Clinical Records Holdings" are instructions for requesting your inpatient military medical records while on active duty.

Below are instructions for the three options for making a request to the LRMC Inpatient Medical Records Office. Please include email address with ALL request, the records will be sent to your email address in a PDF format with password protected. Also a separate email with the password will be sent to you to access your records.

1. Send an encrypted e-mail with a completed DD Form 2870 and a MEDCOM Form 756 (both forms can be found at the below web links):
https://rhce.amedd.army.mil/landstuhl/MEDCOM_Form_756_-_Authorizaton_to_Send_And_Receive.pdf

http://www.nc.ngb.army.mil/Services/Documents/DD Form 2870.pdf

2. Along with both forms send a copy (front and back) of the requestor's ID (it can't be a DOD ID Card) to:
usarmy.landstuhl.medcom-ermc.list.lrmc-pad-correspondence-req@mail.mil

3. Mail a completed DD Form 2870 and a copy (front and back) of the requestor's ID (it can't be a DOD ID Card) to:

(For APO mailing address)

LRMC ATTN: MCEUL/PAD-C CMR 402 APO AE 09180-0402

(For German mailing address)

Landstuhl Regional Medical Center U.S. Hospital ATTN: MCEUL/PAD-C 66849 Landstuhl/Kirchberg Deutschland

Upon receipt, we will send via e-mail the acknowledgement and begin the processing. Normal processing at this time is 30 working days.


NOTICE OF
PRIVACY PRACTICES
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SERVICES
Ambulance
Army Wellness Center
Dental Emergency
Dermatology
EDIS (Educational and Developmental Intervention Services)
Hearing Screens
Host Nation Providers
Immunizations
Laboratory
Nutrition Services
Occupational Health
Optometry
Orthopedic services
Patient Administration and Records
Patient Advocate
Patient Liaison Services
Pediatrics
Pharmacy
Physical Therapy
Preventive Medicine
Primary Care Clinic
Social Work Services and Behavioral Health
Soldier Medical Readiness
TeleHealth
Traumatic Brain Injury
TRICARE Service
USARAF Travel Clinic

 

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