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Vicenza Army Health Center
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Acccess to Care Information

Acccess to Care

There are many factors the Military Health System tracks related to Patient Satisfaction and Access. For your convenience we have categorized these in the below sections:

Access to Acute and Primary Care Appointments Seeing your provider in a timely manner is important to you and to us. Our goal is to ensure you receive the right level of care, at the right time, by the right provider. This measure is used across the health care industry and lets us know if we are meeting our access to care standards (The MHS access to care standard for patients to receive an appointment for acute care is within 24 hours (1 day) and an appointment for routine care is within 7 days.) If the military hospital or clinic can't get you an appointment with your Primary Care Manager within the standards, they will get you an appointment with another provider. We monitor this metric on a monthly basis and make more appointments available when the measure shows we need to.

Primary Care Manager Continuity
Our Patient Centered Medical Homes (PCMHs) help you see the same provider team. When your provider team is familiar with your medical history, it is good for you, especially if you have more complex medical issues. Your PCMH team will work to keep you healthy by suggesting preventive services that may prevent more complex problems later. We track this measure to find out how often you are seen by the same medical team.


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