Army Medicine Europe, Stuttgart Health Clinic
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This healthcare treatment facility has earned the Gold Seal of Approval from The Joint Commission, a nationally recognized healthcare accreditation organization. Click the Gold Seal to see The Joint Commission's Quality Report for Landstuhl Regional Medical Center and its outlying health clinics in Germany, Belgium and Italy.


The Joint Commission

In an effort to be as transparent as possible, This Army Health Clinic (U.S. Army Medical Department Activity-Bavaria), in coordination with the Military Health System, is voluntarily making several quality and safety measures public. For U.S. civilian healthcare systems, participation is voluntary. Therefore you might not be able to find the same measures published by some state-side facilities.


Access to Care


Definition of Access to Care (ATC).
ATC encompasses all of the necessary activities that will ensure our beneficiaries get to the right provider at the right time at the right place.
Access to Care/Access Management encompasses many medical treatment facility (MTF) functions to include:

  • The day-to-day management of the clinic's templating, scheduling, appointing functions including those made by telephone and the internet.

  • Information system management that supports ATC.

  • Enrollment, panel and patient demand management and analysis.

  • Referral management activities.

  • Appointing telephony management.

  • Effective and efficient personnel management in support of the MTFs ATC program.


Goals of Access to Care Campaign.
The goal of access management is to implement and sustain a systematic, proactive, and responsive MTF access plan for all clinics and services that meets or exceeds the ATC standards.

Objectives of the Military Health System Access to Care Campaign.

  • Make the appointment system customer friendly.

  • Provide access to health care services within access standards.

  • Resolve the patient's request for health care services within their first contact/telephone call.

  • Resolve patient issues with as few visits/interactions as possible.

  • Strive for the highest in patient satisfaction.

  • Open schedules on time and with sufficient supply.


1. Emergency Care: Beneficiaries seeking emergency care should proceed to the nearest emergency room or call 911 (or other local emergency assistance number) for immediate medical attention. In accordance with DoDD 6000.14, reference (a) above, Military Health System (MHS) beneficiaries have the right to access emergency healthcare services when and where the need arises. Emergency services are covered in circumstances where acute symptoms are of sufficient severity that a "prudent layperson" could reasonably expect the absence of medical attention would result in serious health risks or death.

2. 24 Hour (Acute) Care: Beneficiaries should have an appointment to visit an appropriately trained provider within 24 hours. If this appointment cannot be provided within these access standards in a military treatment facility (MTF) the beneficiary seek a referral and authorization from their assigned Primary Care Manager (PCM) in the urgent care civilian network. Urgent care is defined as a non-emergency illness or injury for which you need medically necessary treatment. An urgent care condition will not result in further disability or death if not treated immediately; however, treatment should take place within 24 hours of illness or injury to avoid further complications and unnecessary suffering.

3. Routine Care: A routine care appointment is designated for patients who require a visit with their PCM for a new healthcare problem that is not considered urgent. Routine care for Active Duty and TRICARE Prime enrollees shall be scheduled within seven calendar days from the time the need for this appointment is determined.

4. Wellness and Health Promotion Services: Beneficiaries must have an appointment with an appropriately trained provider four weeks and within 30 minutes travel time of the beneficiary's residence.

5. Referrals for Specialty Care Services: Beneficiaries must have an appointment with an appropriately trained provider within four weeks.


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SERVICES
Access to Care
Allergy Clinic
Area Host Nation Hospitals
Army Wellness Center
Aviation Medicine
Behavioral Health
Beneficiary Counseling and Assistance Coordinators
Birth Certificate Requests
Educational and Developmental Intervention Services
Emergency Care
Exceptional Family Member Program
Immunization Clinic
ISOS
Kelley Health Clinic Annex
Medical Phrase Book
Medical Readiness
Nurse Advice Line
Obstetrics and Gynecology
Optometry
Pathology and Lab Services
Patient Administration and Records
Patient Centered Medical Home
Patient Liaison Services
Pharmacy
Physical Therapy / Sports Medicine
Preferred Provider Network
Primary Care Clinic
Public/Preventive Health/Community Health Nurse
Radiology
Social Work Services
Substance Use Disorder Clinical Care (SUDCC)
Tricare Enrollment
Tricare Passport
Tricare Service
Woman Infant Children
Wounded Soldier and Family Hotline