U.S. Army Medical Department, Landstuhl Regional Medical Center
Skip Navigation, go to content

CONTACT US FOR
-
Birth Records
-Medical Records
-Employment
-Credentials
-Referral Management
-Internships

ABOUT US, MISSION, INFORMATION, HISTORY

ACCESS TO CARE External Link, Opens in New Window
(TRICARE link)

ACCESS TO CARE
(Standards)

LANDSTUHL HOME

AMERICAN RED CROSS External Link, Opens in New Window

PATIENT ADVOCATE

RHCE HOSPITALS AND CLINICS

RHCE UNIFORM BUSINESS OFFICE

GET FIT! External Link, Opens in New Window

ICE External Link, Opens in New Window

INSPECTOR GENERAL

INTEGRATED DISABILITY EVALUATION SYSTEM External Link, Opens in New Window

LEADERSHIP BIOS

NEWS RELEASES

NURSE ADVICE LINE

ONLINE APPOINTMENT External Link, Opens in New Window

RESOURCES

ROAD/SCHOOL/WEATHER UPDATES

SEXUAL HARASSMENT / ASSAULT RESPONSE AND PREVENTION External Link, Opens in New Window

WARRIOR TRANSITION OFFICE

Facebook Link

Nurse Case Management




What is Case Management?
Case Management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet complex health needs through communication and available resources to promote quality, cost-effective outcomes. – Case Management Society of America, 2002

A Case Manager is your team coach. Together, you develop a plan to promptly control your illness, injury, or situation and to navigate through the maze of medical care to your recovery goal.

Generally, patients with complex problems and considerable medical expenses receive case management support. Problems may be one or a combination of medical, social, financial, or mental health.

Case Managers are available in many clinical areas.

Family Medicine
DSN Phone: 590-5762  CIV Phone: 06371-9464-5762

Internal Medicine
DSN Phone: 590-5762  CIV Phone: 06371-9464-5762

Pediatrics
DSN Phone: 590-5762  CIV Phone: 06371-9464-5762

Traumatic Brain Injury Program
DSN Phone: 590-5601  CIV Phone: 06371-9464-5601

IDES/VA
DSN Phone: 590-5425    CIV Phone: 06371-9464-5425

Inpatient Case Manager
DSN Phone: 486-6174   CIV Phone: 06371-9464-6174

Hours
Mondays through Fridays
8:30 a.m. - Noon & 1 - 4:30 p.m.

Who is Eligible?
•TRICARE Prime patients
•Participation is voluntary

Who is a candidate for case management?
Any of the following diseases/diagnoses may need case management:
•Chronic or terminal illness (i.e. cancer, COPD, complex diabetes)
•Bone marrow transplants
•Non-compliance/resistance to treatment
•Catastrophic illness or injury (i.e. head trauma, major burns, spinal cord injury, etc.)
•Repeat hospital admissions or unexpected re-admissions
•Dual medical & psychiatric diagnosis
•Multiple Emergency Department visits
•Extended hospitalization
•Lack of family/social support
•Newborns in the ICU

How Long Will Case Management Services Last?
Services last until your Case Management goals are reached or until you and your case manager decide they are no longer necessary and/or helpful. Case management may be resumed at a later time if needed.

Is There a Fee?
Case management is a TRICARE/Prime benefit. There is no additional charge and no billing to your insurance for this service.

Case Management Services May Include:
Advocacy for your needs
Individualized care plan
Connection to helpful community or other federal support systems
Liaison with discharge planners should you be admitted
Clarification of your medical insurance
Help to self-manage your situation for positive health outcomes
Coordination of services among your providers
Scheduled needed services.

How to enroll a patient to Case Management?
Your provider or nurse may refer you to case management or you can contact a case manager in the following clinics or areas:

•LRMC (Family Medicine Clinic, Internal Medicine Clinic, Traumatic Brain Injury Clinic, OB/GYN Clinic, Behavioral Health Clinic)
•Wiesbaden Army Health Clinic
•Baumholder  Army Health Clinic
•Kleber Army Health Clinic
•Vincenza Army Health Clinic
•SHAPE Health Clinic

Who Will Be My Case Manager?
Many competent professionals provide case management. You will likely work with a nurse and/or social worker. Everyone has the same goal - to help you reach optimum health as soon as possible.

Will My Primary Care Manager (PCM) Be Informed of These Plans and Services?
Your PCM is part of the team that helps you make plans and decisions about your health goals. Based on these goals, your case manager develops a plan and continually updates it as you progress. The PCM and you have the final say about your care.

The Role of the Inpatient Case Manager (Discharge Planner)
Inpatient Case Managers (Discharge Planners) are registered nurses who work with the medical staff and the patient to arrange extended care at home or in the community prior to discharge from the hospital. The discharge planner functions as a consultant for the discharge planning process within a health facility, providing education and support to hospital staff in the development and implementation of discharge plans. Discharge Planners coordinate all services that will allow patients to smoothly transition to the next level of care while keeping costs to the patient at a minimum.